Hey Friends,
As you probably know, we stopped charging for Substack subscriptions in 2023.
Substack used to only allow us to turn off the paywall in timed increments (one year at most) so on the backend we would re-pause charges every year. It looks like the paywall reactivated on March 15th, and a few hundred accounts who had been subscribed years ago were automatically charged again. I'm in the process of personally refunding all of those payments now, and will have it completed by the end of today.
I'm incredibly sorry for overlooking this, and allowing the charges to go through. It appears that Substack now allows us to turn off the paywall indefinitely so this will not happen again.
Best,
James
Leading from the Top! Thank you!
I love how you are handling this. Props to you and I’m sure you’ll get all the grace you need from all involved!